Privacy Policy

Privacy Policy for Pinnacle MedSuites

Effective Date: 28/11/2024

At Pinnacle MedSuites, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and secure manner. This Privacy Policy outlines how we collect, use, and protect the personal information of healthcare professionals, staff, and other users who engage with our services.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: Name, contact details (email, phone number), and professional credentials (medical license number, specialty, etc.).
  • Account and Usage Information: Information about your interactions with our services, such as your booking history, service preferences, and usage of medical equipment or administrative support.
  • Payment Information: When applicable, we collect billing information for payment processing, such as credit card details and billing address. (Note: Payment data is processed securely via trusted third-party payment processors).
  • Communication Data: Any communication you send to us, including emails, support requests, or feedback.

2. How We Use Your Information

We use the information we collect to:

  • Provide and Improve Services: Customize your service offerings, manage your booking slots, provide administrative assistance, and support your use of medical equipment.
  • Customer Support: Respond to inquiries, provide technical or medical equipment support, and address any other service-related needs.
  • Billing and Payments: Process payments for services rendered and handle any related billing inquiries.
  • Compliance and Legal Obligations: Ensure compliance with applicable healthcare regulations, including maintaining necessary records for legal and regulatory requirements.
  • Communications: Send important service updates, notifications, or other relevant communications related to your use of Pinnacle MedSuites.

3. Sharing Your Information

We respect your privacy and will not sell, rent, or lease your personal information to third parties. However, we may share your information in the following cases:

  • With Service Providers: We may share your personal data with trusted third-party vendors who assist us with payment processing, customer support, or other business functions, provided they are contractually obligated to protect your information.
  • For Legal or Regulatory Compliance: We may disclose your information to comply with legal obligations, regulatory requirements, or in response to lawful requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction. We will notify you of any such change.

4. Data Security

We implement a variety of security measures to protect the confidentiality and integrity of your personal information. These measures include physical, electronic, and procedural safeguards designed to prevent unauthorized access, use, or disclosure of your data.

While we take reasonable steps to protect your personal information, please note that no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we will take reasonable steps to securely delete or anonymize it.

6. Your Rights and Choices

As a user, you have the following rights with respect to your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete information.
  • Deletion: You may request the deletion of your personal information, subject to certain legal and contractual obligations.
  • Opt-Out: You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

To exercise any of these rights, please contact us at [Insert Contact Information].

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of the policy and notify you of any significant changes. We encourage you to review this policy periodically to stay informed about how we protect your information.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Pinnacle MedSuites
Address: 36 Pine Road, St. Michael, Barbados
Phone:    (246) 53SUITE
Email Address:  admin@pinnacle.bb